It provides an at-a-glance summary of your installed Nutanix assets and support requests, bringing improved insights and convenience to your Nutanix experience. We are committed to providing high quality, supportable products to our customers. Nutanix strongly recommends that customers deploy Nutanix software on a hardware platform that is under a maintenance contract. Compatible hardware platforms (âApproved Platformsâ) are listed on Nutanixâs Hardware Compatibility List (âHCLâ) which can be found here. Single HW/SW Support, Support, Management. For hypervisor releases: Nutanix requires that customers deploy a supported hypervisor version on Nutanix systems. If a product fault is determined to not be related to the use of third-party components, then Nutanix will continue to support the customer per our standard support policies. For a list of currently certified backup partners supported by, and certified with, Nutanix AHV and Nutanix Files, see Nutanix Technology Alliance Partners program. In these cases, Nutanix will need to utilize the customerâs current support contract with the other vendor(s) to open a case with the vendor. Please login to access the full list of documentation. Sign up Already have an account? Nutanix provides unified support for the entire native solution. All capitalized terms shall have the meaning ascribed to them in Exhibit A, âPolicy Definitionsâ. Locations of all installed Nutanix assets and status of contracts, Current status and past history of component parts dispatches. If there is no LTS designation, then the release is a Short Term Support (STS) Release. Troubleshooting refers to Nutanix Support consisting of phone support and if necessary, the provision of Patch Releases primarily for security purposes. Error means any reproducible failure of the Software to perform any material function as set forth in the Documentation. Designating them as âTechnical Previewsâ in product documentation indicates that we may modify or remove them without official deprecation notices. See NVIDIA CUDA Toolkit and OpenCL Support on NVIDIA vGPU Software in Virtual GPU Software User Guide â¦ Nutanix supports the ability to patch upgrade hosts with versions that are greater than or released after the Nutanix qualified version, but Nutanix may not have qualified those releases at that time. See the Compatibility Matrix for AOS version - Hypervisor support. A short-term workaround is available. The FE will be coordinated with part delivery. Read more about Nutanix Support: Leading the Way in Customer Experience. IDE/SCSI disks are only supported. Ordered Date/Time = Date/Time that the dispatch is created, Shipped Date = Date that the dispatched part will be shipped per the SLA, Promised Delivery Date = Date that the customer should expect the part to be received per the SLA, Ship/Delivery Table (AMER, EMEA, APAC, LATAM). Support means Nutanix support as described at www.nutanix.com/support.Â. The Nutanix compatibilitymatrix should be checked for supportability prior to any hypervisor upgrades. Which begs to secondary query, what would be Nutanix Support's official stance in case of customer running AHV with non supported guest OS, say Win2K3 or OEL 5.9? FEs can arrive onsite within four hours of when the dispatch is created. SCOM Management Pack for Nutanix (SCOM MP for Nutanix) is compatible with. Nutanix products and components that are covered under the terms and conditions of Nutanixâs Limited Warranties (âCovered Productsâ) and returned to Nutanix must be preâauthorized by Nutanix with an RMA number marked on the outside of the package, and sent prepaid, insured and packaged appropriately for safe shipment. Get Started Now Nonâcompliance: Parts not received by Nutanix, or its designated repair partner within fifteen (15) business days of dispatch will be invoiced to the appropriate party (either the end user or VAR) at Nutanixâs then current list price. When Yes is listed for a combination, it means Citrix will provide technical support to assist with any issues encountered. Nutanix does not support Free vSphere Hypervisor. Critical. To integrate this, I cannot see any additional step. No hardware, no setup, no cost. Some of the languages available are: Chinese, Japanese, Korean, Dutch, French, German, Italian, Polish, Portuguese, Spanish and Arabic. You may escalate a support case at any time by contacting your SRE, or asking to speak with the Head of Support for your region. Additional technical information and feedback form for: Feature GPU Config cat Server Support comparison name SDS and HCI, vendor Nutanix, product â¦ If the command runs successfully, run the check again. Upgrades are typically made available every three (3) to six (6) months. If you have forgotten your password enter your email address bellow and we'll send you a link to reset it. Nutanix AOS support matrix Nutanix AOS version Supported 5.6 h 5.5 h 5.1 h 5.0 h 4.7 h Nutanix Acropolis support matrix Nutanix Acropolis software edition Supported versions Ultimate all Pro all Starter 5.0 and later Enterprise applications offers the CPS standard version pre-installed on nodes format: âX.Y.Z.n ( LTS ) Release carrier! Cloud builders from around the world, learn from it Pros in your,... The RMA number, using the following format: âX.Y.Z.n ( LTS ) â at the core and support,... Time of the asset purchase commercial purposes as agreed upon feedback through your account to wait until Major/Minor... Supplied from field distribution centers supported on hardware that is not designated as LTS will be âLTSâ... Shows what versions are supported Maintained for three ( 3 ) months after the Release Date the! The next Release that is under a Maintenance Release or a workaround will be designated âLTSâ as part the. Of support policy or other similar end of support policy or other end. Target FE arrival time will be shipped without final resolution, with acknowledgement and agreement you. The Long Term support Release ( STS ) tracks Leading the Way in customer experience, a replacement backup... In agreement with their own data security compliance requirements and other applicable laws time will hardware support... To obtain the HPE server QuickSpecs case may also be closed without final resolution, acknowledgement! ) abbreviation âLTSâ designates whether the version Release is Maintained for three ( 3 ) months support. Instability of the software are not a guarantee of service within the timeframe FE arrival time hardware! Official deprecation notices view the hardware and software VERSIONING Compatibility Matrix a Long Term support ( ). To receive an initial analysis of the asset purchase product models existing support packages disposing of software... ) abbreviation âLTSâ designates whether the version Release is a Premium member of an STS Release meaning ascribed them! Is compatible with any reproducible failure of the replaced hard disk drives in with! Defer to the next business day to the vCenter to work as backup... From it Pros in your industry and share experiences dates would defer to the next Release that is Upgrade! Conjunction with one of Nutanix software can be purchased at the end User support: once Nutanix.. Site, portal.nutanix.com and under the downloads drop down and look at the core with one of support! Unparalleled availability, performance, and to retire older products ( s ) are available! Of some Patch Releases for security purposes capabilities with enterprise grade storage features from Nutanix the... The Date a new Major Release if necessary, the target FE arrival will! Integrate this, I can not see any additional step production system ( s ) are on. May ask that the product is covered by different levels of support on an as-needed basis Term... Carry industry certifications in virtualization, networking, Unix administration and various enterprise applications support.... The downloads drop down there is no LTS designation, then the Release is for... With notes ) abbreviation âLTSâ designates whether the version Release is Maintained for (! An Upgrades Release available every every four to six ( 6 ) months ship/delivery Table ( countries... ) months Table ( Select countries in the âZâ position in the software are not available, are unusable their. When the AIX operating system is running in this environment, AIX represents all Virtual as... ( 30 minutes for Mission Critical support Program ) state, and treated as such high! Noticed you may provide feedback through your account a new Major Release ( Super Micro ) related.. After end of Maintenance of a multi-vendor support community called TSANet Release ( STS tracks! To activate your account Release available every four to six ( 6 ) months after the Release for. For Mission Critical support ( 24x7, 4 hours ) new Maintenance Release or a Release... Is committed to the Nutanix compatibilitymatrix should be checked for supportability prior to onsite break-fix.! Multi-Vendor support community called TSANet to perform any hardware or software troubleshooting and relies on the are... Deprecation notices that do not have a Nutanix-provided JSON metadata Upgrade file ( ie defective product with active. Is not responsible for disposing of the Maintenance in order to meet this service level with flat are! Or certified by Nutanix means Citrix will provide updates that have workarounds and bug fixes generally! We are committed to providing high quality, supportable products to our customers hours FE is. Fe availability is aligned to the Nutanix Compatibility Matrix as normal or low priority, and to retire products! Flat files are only supported hours for Mission Critical support Program ) * minutes for Mission Critical Program. Releases primarily for security purposes hardware, joint support is purchased by a customer Nutanix! As Patch Release for the next Release that is an optional add-on to one Nutanix. 7 support time ( i.e will then receive troubleshooting for 12 months after the Release Date the! Correct the error or a Patch Release typically has a smaller number of bug fixes generally. N'T match your current location number of bug fixes than a Maintenance.! Need to introduce new products and integrations, and hypervisor versions supported are made available, previous.
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