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“The global pandemic has created this massive and complex systems problem that has impacted everything — people, places, buildings, travel, almost every interaction we have with other people. We share the latest updates in our Navigating What’s Next series below. “In areas where we have products like the Steelcase Flex Collection, we didn’t have to do very much. Return policy: Returnable until Jan 31, 2021 For the 2020 holiday season, returnable items shipped between October 1 and December 31 can be returned until January 31, 2021. “You have to be really transparent about what you’re doing, why and how you’re doing it.”. It retains everything that’s valued in a chair, while making it attainable for everyone. The Case for Place and the Need to Get It Right. Also, try not to stain the chair during the 30-day trial. Seeking Alpha - Steelcase Inc. (SCS) is a global leader in office furniture serving corporate, education, and healthcare industry customers. The Steelcase Leap includes one of the best warranties in the business. Steelcase Inc. (“Company”, “we” or “us”), respects your privacy and we are committed to protecting it through our compliance with this policy. The company has also added sanitation caddies throughout the campus, so employees can self-clean spaces before and after use. Steelcasechairparts.com does not refund any shipping expense and reserves the right to charge a 20% restocking fee. “We’re committed to keeping the office as clean as possible and visibly reassure our employees that sanitation is a priority,” says White. And, the company is also accelerating its investment to replace devices with touchless experiences (i.e. The company also created an employee wellbeing channel on its intranet, as well as tips on how to lead people and teams in turbulent times. Sustainable. This includes free return shipping and no restocking fees. *Variance in international shipping times may impact final delivery dates. I wouldn't hesitate due to that policy. Same day ship chairs and products that do not ship FedEx (Airtouch, Walkstation, Leap WorkLounge, etc.) “It’s important that we understand people’s concerns and their motivations for returning to the office. Those eager to return were craving social connections and the tools that an office gives people, such as ergonomic office seating, height-adjustable desks, large-scale collaboration technology, whiteboards and printers. Whatever the case, we can help your home office work just as hard as you do. Buying it with a credit card is added protection too. Products may be subject to a 20% restocking fee. The 20% fee is probably there for the people who take dumps on their chairs and try to send it back for a 100% refund. Another third is uncertain about when they might return and one-third is hesitant to return, often due to underlying health concerns for themselves or a family member. Stated lead times … There are countless benefits to having a place to bring people together. This includes free return shipping and no restocking fees. I actually returned three chairs back to Steelcase (Leap, Gesture, Amia), because they didn't work well for my sitting position. If you wish to make use of the 30-day money back guarantee, please contact support at https://support.steelseries.comwho will guide you through the process. just hang on to the box because Steelcase, unlike Herman Miller, won't send you a free replacement box for you to ship the chair back in. An icon of sustainable design, the new Think comprises 28% recycled materials and … Agility is vital, says the team of leaders at Steelcase who were charged with the responsibility of developing strategies to address the unprecedented dynamic global crisis. The company has also increased the number of outdoor settings where people can work, weather permitting. Best-in-class ergonomics, comfort and Steelcase quality, in a range of finish choices. Highly responsive, Gesture is engineered to adapt to fit people of all shapes and sizes, with intuitive adjustments to … All Steelcase chairs come with a 30-day money back guarantee. Organizations are making choices about the speed at which they can bring people back to the workplace – and they’re doing this with a much greater emphasis on employee wellbeing and safety. I was able to return my Gesture bought in the U.S. from Steelcase's website and get a full refund (I got a Leap instead). We’ve also implemented many of these same protocols and behaviors across our global manufacturing facilities. This policy describes the types of information we may collect from you or that you may provide when you visit www.steelcase.com (our “Website”) and our practices for collecting, using, maintaining, protecting and disclosing that information. Sustainable. But communication began months ago – before people were sent home. They each give you 30 days to use their chair for a full refund. Steelcase Flex creates dynamic team neighborhoods that are designed for spontaneity. © 1996 - 2020 Steelcase Inc. is the global leader in office furniture, interior architecture and space solutions for offices, hospitals and classrooms. The chair must be returned in new condition in the original packaging to receive the full refund. I looked at their return policy and noticed that they may charge a 20% restocking fee. On 25th December 2020 By . Unfortunately, most Steelcase resellers don’t offer any return policy here … A chair that intuitively responds to the movement of the body, Think® was also the first product in the world to be granted the Cradle to Cradle® environmental certification. Simple. *Variance in international shipping times may impact final delivery dates. Here’s why the workplace is more important than ever before. Return Policy. Return Policy. “In meeting and project rooms we removed 50% of the seating and are providing people with social distancing sticks to remind them not to get too close to each other,” says White. Read the full Steelcase return policy … Organizations will need to create a workplace where people feel safe.”. Your review of the gesture is very similar to my own experience with it. The Steelcase Gesture includes one of … It was easy, as I just needed to e-mail them for the prepaid label, wait a few days for a reply, put the chair back in the box (it comes fully assembled! CEO Jim Keane has frequently used video to speak directly to employees and give them updates on the business, our plan and our actions. “Our employees have never experienced a global crisis of this magnitude, and we didn’t know how people are feeling,” says Jill Dark, director, leadership & talent transformation. Steelcase Think Chair, All Features, Leather Seat, 3D Knit Back, 4-Way Adjustable Arms, Adjustable Lumbar Support Rated 4.67 out of 5 $ 1,030.00 $ 325.00 View Product This can lead to decisions based more on emotion than logic. People have to feel their company has done everything possible to keep them safe before they will return,” she says. Features … Good return policies often show the brand’s trust in the product and also gives the customers confidence to make big purchases. The product is very mobile, and employees can make changes themselves to increase the distance or change the orientation (geometry) of their desks.”. Stated lead times are indicative a Armbruster is leading the cross-functional core team responsible for Steelcase’s overall global COVID-19 response. “Being in the office is a tangible way to meet that need; so, we strive to find ways to do so safely because employees told us they need more certainty before they return. I read all your reviews on the Steelcase chairs and was still foolish enough to get the gesture without any return policy. We want you to be completely satisfied with your purchase, and strive to provide expert guidance to help you choose the best possible products for your needs. Steelcase Gesture With Headrest Inspired by the natural movement of the head and neck, Gesture headrest offers an unprecedented range of motion that not only provides superior comfort and support, but also more choice and control over work postures. A new app is being developed for food service that will allow people to order food and have a “curbside pickup” within the facility. December. Face coverings are mandatory for employees and guests while in shared environments and in individual environments when the ability to stay at least 6 ft/2 m away from others cannot be achieved. Steelcase is a great organization to work with, and I know they are doing everything they can to stand behind their products to their customers that are purchasing online. Steelcase Flex Collection. Steelcase and Herman Miller both have great return policies. Time horizons have been dramatically shortened. MAKE HOME WORK. Good Design Award Winner 2018 *Variance in international shipping times may impact final delivery dates. “We believe it’s critical to get employees back to the workplace – work is a social activity and the office is where employees have access to the people and tools they need to collaborate most effectively and to generate new ideas that lead to innovation. ), tape it up and apply the label, schedule a Fedex pickup on their website, push the box out the front door when they showed up, and message them a week after the tracking # said it had arrived back to check on the status of my refund as I hadn't heard anything. I have not heard of anyone actually getting hit with that 20% fee - I believe that's more of an insurance policy on their end in case something comes back in really bad shape from the customer. According to Armbruster, Steelcase is deploying a user-centered design approach, like the one it uses in its innovation practice, to address the problem. Return policies can be a pain, but two of the top brands in the game do have the best return policies. What’s the future of work and the workplace post-COVID? We hope you’ll love your new furniture products, but in the event that something’s not quite right, here’s how we can help: Chairs: free returns within … just hang on to the box because Steelcase, unlike Herman Miller, won't send you a free replacement box for you to ship the chair back in. “This data is critical in helping us identify highly-utilized spaces and determine where we need to intensify cleaning protocols,” says Dan White, director, global facilities and real estate. We wanted data to drive our decisions. Refer to the Global Products Warranty for a list of global products. We’re thoughtfully considering all the components of the situation and the needs of all stakeholders before we develop a point of view,” she says. Ongoing, frequent communication is key to successfully bringing people back to the office. Return Policy. faucets, soap dispensers, bottle filling stations, etc.) The decisions we’re trying to make, the speed at which we’re trying to move, and the global scope of how we’re trying to communicate and make choices has required us to work differently.”, The Steelcase COVID-19 team has devoted much of its time and energy staying abreast of the latest information from health experts and organizations such as the Centers for Disease Control (CDC) in the United States and World Health Organization (WHO) to better understand how the disease is transmitted and how to make the workplace as safe as possible at a time when there are many unknowns. “During an ongoing global crisis, the situation is evolving daily and we try to respond quickly as we learn, in the moment. ”. *MRP (incl. Essential employees offer tips to office workers for wearing masks all day. Upon their return, all employees will receive an employee handbook and attend an orientation session. While some employees who are unaccustomed to this practice have expressed hesitation, Dark says that the company has learned from operations teams who have already returned that “the first four days are the hardest and then people get used to the face … Steelcase Series 1 delivers on what’s most important to you. 2020. We don’t have all the answers,” says Armbruster. are not included in this program and will be subject to a 20% restocking fee, if returned within the 30-day return period. Hi, im getting ready to order a Leap v2 but wanted to know if anyone has had any experience returning their chair back to steelcase? “Our goal has been to develop a science-based response whenever possible,” says Armbruster. Ships in 10 - 15 business days* Steelcase Series 1 delivers on what’s most important to you. For weeks, her team has been meeting daily to work through issues as they arise. Has anyone had to pay the restocking fee and was the return easy? GRAND RAPIDS — Office furniture maker Steelcase Inc. has called back most of its manufacturing workforce from temporary layoffs as it gets back to work to fulfill around $700 million in customer order backlogs.. Contact Us. “But like most organizations, we’re on a journey — and we’re learning every day to make the best possible choices for our people and our company in a time of uncertainty. I returned a chair and it was as easy as they advertise. As well, employees have returned to offices in Munich, Hong Kong, Beijing and Shanghai. Press question mark to learn the rest of the keyboard shortcuts. I doubt they'll try to charge you 20% if you send back a chair in reasonable condition. For this reason, and based on governmental recommendations, Steelcase decided to make face coverings mandatory for the initial return to the office. You can post a review of your own, ask for a review of one you are looking to buy, or find out more information. The chair should be in resellable condition. Steelcase products are sold through a network of authorized resellers selected by Steelcase to deliver customer experiences consistent with the brand promise. To create the necessary six foot/2-meter distance and decrease density, furniture was pulled further away from each other where possible or removed completely. For this reason, and based on governmental recommendations, Steelcase decided to make face coverings mandatory for the initial return to the office. As the COVID-19 crisis begins to ease, and organizations plan to bring employees back to the office, a flood of questions arises. While some employees who are unaccustomed to this practice have expressed hesitation, Dark says that the company has learned from operations teams who have already returned that “the first four days are the hardest and then people get used to the face coverings.”. “We’re all dealing with something new and learning every day,” says Sara Armbruster, vice president, strategy. It empowers teams to reconfigure their space on demand, making it easy to shift from a brainstorm to a workshop, or from a daily stand-up to a sprint review. The company is sending all employees a package of face coverings to their homes, which will be accompanied with a letter explaining why the company felt it was necessary to introduce their use. The results at Steelcase break down into roughly thirds: one third of employees are eager to return to work the first week they can. Mon - Fri, 8AM - 5PM EST. The surveys measured employees’ readiness and speed to return to the office. of … Temporary corrugated screens (developed specifically for this situation and available for our customers) and the use of Steelcase Separation Screens have been added to create additional division in areas where the six foot/two-meter distance could not be achieved. I returned the chairs in their original packaging and, obviously, kept the chair in brand new condition. And I haven’t really given it that much time. Plus you'll need someone home all day on the day you schedule a pickup as they don't provide a window. I think the restocking fee in their case is only if its damaged or its past 30 days or something...if it even applies to chairs. An audit of all spaces was done to identify changes required to meet social distancing guidelines. Employees really care about this issue and we learned it’s a polarizing topic.”. Yes, be sure to hang onto the box and packing material, keep the chair in new condition, and request a return before the 14 days is up, and you are unlikely to have an issue. All Steelcase chairs come with a 30-day money back guarantee. 5 months ago. never heard of anyone getting hit with a restocking fee. Returns In any event that you place an order and the product ordered is not what you want or need, we will refund you for the cost of the product. I will try that thanks. Do you have a chair you want to sell us? People need to understand what they’ll be coming back to and what the expectations are. We would love to hear from you! Thanks! Steelcase’s overall global COVID-19 response. To help identify the spaces that are the most utilized and likely to require deeper and more frequent cleaning, data from Steelcase Workplace Advisor – a sensing and space analytics management system – is being used to identify frequently used spaces within facilities. The chair should be in resellable condition. Leap. To see design considerations and thought starters, download the complete guide, Navigating What’s Next: The Post-COVID Workplace. It retains everything that’s valued in a chair, while making it attainable for everyone. “We quickly realized there are decisions we need to align around as a cross-functional team every single day. An authorized reseller not only distributes the products, but also provides the consumer all of the technical support, warranty repairs, after-warranty service, and well everything a consumer associates with what a manufacturer should do. Check smartfurniture. Best-in-class ergonomics, comfort and Steelcase quality, in a range of finish choices. Product ships in 10 - 15 business days* Steelcase Leap Chair is designed with an exceptional range of adjustments, delivering full support for various body shapes and sizes. “This helped us guide the Steelcase strategy using global principles that can be customized at local levels, where laws and policies differ.”, In preparation for the return of our people, Steelcase conducted surveys, as well as employee round tables, to get a pulse on employee sentiment. All employees must complete an online pre screening health questionnaire prior to arriving to work and have an on-site temperature check to indicate they are symptom free. 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